Tracy Ann Kelly
Employers on the program
- 2019–2023John Hancock2 talks
Events2
Conferences1
Talks2
Years active2019–2023
Appearances by year
- AWS re:Invent
Talks
| Date | Event | Conference | Role | Title | Links |
|---|---|---|---|---|---|
| Nov 27, 2023 | AWS re:Invent 2023 | AWS re:Invent | breakout | Uncover insights & optimize workforce performance with Amazon Connect as John Hancock Contact centers are embracing AI to understand customer sentiment, automate agent evaluations, and optimize workforce schedules. | Video |
| Dec 2, 2019 | AWS re:Invent 2019 | AWS re:Invent | chalk talk | Supercharge your CRM with AI-enabled Amazon Connect as John Hancock In this chalk talk, learn how John Hancock and other Amazon Connect customers enable their contact-center and customer-relationship management (CRM) experiences…Show lessIn this chalk talk, learn how John Hancock and other Amazon Connect customers enable their contact-center and customer-relationship management (CRM) experiences with AI-powered capabilities such as call transcription, speech analytics, and fraud detection. We explore how it’s possible to quickly integrate Amazon Connect and CRM systems, leveraging serverless access of your CRM data and adding... | Slides |
Frequent co-speakers
| Speaker | Shared events | Shared talks | Last together |
|---|---|---|---|
| Kevan Mah | 2 | 1 | 2023 |
| Aaron Khoo | 2 | — | 2023 |
| Achraf Souk | 2 | — | 2023 |
| Adam Wagner | 2 | — | 2023 |
| Adrian Hornsby | 2 | — | 2023 |
| Ahmed Bebars | 2 | — | 2023 |
| Ajit Rajdeosingh | 2 | — | 2023 |
| Akshat Vig | 2 | — | 2023 |
| Alan Halachmi | 2 | — | 2023 |
| Alex Bestavros | 2 | — | 2023 |
| Alex DeBrie | 2 | — | 2023 |
| Ali Saidi | 2 | — | 2023 |
| Amit Kumar | 2 | — | 2023 |
| Amy Tseng | 2 | — | 2023 |
| Andrew Crudge | 2 | — | 2023 |
Speakers with the same name are merged into one entry, so this page may combine more than one person. Affiliations are shown as each conference listed them.