Kevan Mah
Employers on the program
- 2019–2025Amazon Web Services3 talks
Appearances by year
- AWS re:Invent
Talks
| Date | Event | Conference | Role | Title | Links |
|---|---|---|---|---|---|
| Dec 1, 2025 | AWS re:Invent 2025 | AWS re:Invent | breakout | Traeger accelerates contact center agent productivity with agentic AI as Amazon Looking to learn how to transform customer insights into exceptional customer service experiences? Join this session to hear how Traeger Grills uses AI-powered…Show lessLooking to learn how to transform customer insights into exceptional customer service experiences? Join this session to hear how Traeger Grills uses AI-powered Amazon Connect to drive automation, enabling agents and supervisors to focus on the human aspects of customer service. | Video |
| Dec 2, 2024 | AWS re:Invent 2024 | AWS re:Invent | breakout | Elevate your contact center performance with AI-powered analytics as Amazon Web Services Artificial intelligence (AI) is unlocking deeper insights about contact center performance, including customer sentiment, agent performance, and workforce…Show lessArtificial intelligence (AI) is unlocking deeper insights about contact center performance, including customer sentiment, agent performance, and workforce scheduling. | Video |
| Nov 27, 2023 | AWS re:Invent 2023 | AWS re:Invent | breakout | Uncover insights & optimize workforce performance with Amazon Connect Contact centers are embracing AI to understand customer sentiment, automate agent evaluations, and optimize workforce schedules. | Video |
| Dec 2, 2019 | AWS re:Invent 2019 | AWS re:Invent | workshop | Build a voice-based chatbot for your Amazon Connect contact center as Amazon Web Services Learn how easy it is to incorporate a voice-based Amazon Lex chatbot into your Amazon Connect contact center. In this workshop, we walk you through configuring…Show lessLearn how easy it is to incorporate a voice-based Amazon Lex chatbot into your Amazon Connect contact center. In this workshop, we walk you through configuring your own Amazon Connect contact center, implementing a chatbot, and using it in your workflows to deliver a personalized voice-based caller experience. | Slides |
Frequent co-speakers
| Speaker | Shared events | Shared talks | Last together |
|---|---|---|---|
| Ahmed Bebars | 4 | — | 2025 |
| Alan Halachmi | 4 | — | 2025 |
| Alex DeBrie | 4 | — | 2025 |
| Ali Saidi | 4 | — | 2025 |
| Amit Kumar | 4 | — | 2025 |
| Andrew Crudge | 4 | — | 2025 |
| Andrew Krug | 4 | — | 2025 |
| Andy Reedy | 4 | — | 2025 |
| Andy Warfield | 4 | — | 2025 |
| Antonio Rodriguez | 4 | — | 2025 |
| Arthur Petitpierre | 4 | — | 2025 |
| Bamba Diouf | 4 | — | 2025 |
| Brian Beach | 4 | — | 2025 |
| Bryant Cutler | 4 | — | 2025 |
| Carl Meadows | 4 | — | 2025 |
Speakers with the same name are merged into one entry, so this page may combine more than one person. Affiliations are shown as each conference listed them.