Sheila Smith
Employers on the program
- 2024–2026Amazon Web Services3 talks
Events3
Conferences1
Talks3
Years active2024–2026
Appearances by year
- AWS re:Invent
Talks
| Date | Event | Conference | Role | Title | Links |
|---|---|---|---|---|---|
| Nov 30, 2026 | AWS re:Invent 2026 | AWS re:Invent | breakout | Citizens Bank: Building AI-Native CX from Vision to Production as AWS Financial services customers expect fast, personalized service, but compliance, security, and regulatory requirements make automation a high-stakes challenge. | |
| Dec 1, 2025 | AWS re:Invent 2025 | AWS re:Invent | breakout | Redefining service excellence: Canada Life’s AI-powered contact center as AWS Join this session to discover how Canada Life transformed its contact center by moving from a fragmented, manual system to a cloud-based, AI-powered solution…Show lessJoin this session to discover how Canada Life transformed its contact center by moving from a fragmented, manual system to a cloud-based, AI-powered solution using Amazon Connect. | Video |
| Dec 2, 2024 | AWS re:Invent 2024 | AWS re:Invent | breakout | How Air Canada is innovating customer service across lines of business as AWS Providing exceptional self-guided customer service is crucial for customer satisfaction and operational efficiency, such as improved experiences and reduced…Show lessProviding exceptional self-guided customer service is crucial for customer satisfaction and operational efficiency, such as improved experiences and reduced wait times. | Video |
Frequent co-speakers
| Speaker | Shared events | Shared talks | Last together |
|---|---|---|---|
| Aaron Chen | 3 | — | 2026 |
| Aaron Sempf | 3 | — | 2026 |
| Aarthi Raju | 3 | — | 2026 |
| Abbas Mooraj | 3 | — | 2026 |
| Abhijeet Jangam | 3 | — | 2026 |
| Abhishek Pandey | 3 | — | 2026 |
| Abhishek Sharma | 3 | — | 2026 |
| Abhishek Srivastav | 3 | — | 2026 |
| Abilashkumar P C | 3 | — | 2026 |
| Adam Hill | 3 | — | 2026 |
| Adam Richter | 3 | — | 2026 |
| Addy Upreti | 3 | — | 2026 |
| Aditi Garg | 3 | — | 2026 |
| Aditya Challa | 3 | — | 2026 |
| Aditya Lolla | 3 | — | 2026 |
Speakers with the same name are merged into one entry, so this page may combine more than one person. Affiliations are shown as each conference listed them.