Abilashkumar P C

Organizations are accelerating their deployment of agentic journeys yet a critical gap remains - how reliable are they in handling self-service queries? This workshop delivers a hands-on framework for the complete testing and operational lifecycle of agentic on Amazon Connect Customer.

Join this session to learn how to elevate operational efficiency in your contact center using Amazon Connect. We'll focus on industry-leading practices for change management and automated CI/CD workflows to master change control, asset versioning, and automated deployment of Amazon Connect resources.

In this hands-on builders’ session, you explore how to elevate intelligent customer self-service and agent assistance for travel and hospitality use cases using Amazon Connect powered by AI.