Shane Murray

American Airlines, one of the largest airlines in the world, processes a tremendous amount of data every single minute. With a data estate of this scale, accountability for the data goes beyond the data team; the business organization has to be equally invested in championing the quality, reliability, and governance of data. In this session, Andrew Machen, Senior Manager, Data Engineering at American Airlines will share how his team maximizes resources to deliver reliable data at scale. He'll also outline his strategy for aligning business leadership with an investment in data reliability, and how leveraging Monte Carlo's data + AI observability platform enabled them to reduce time spent resolving data reliability issues from 10 weeks to 2 days, saving millions of dollars and driving valuable trust in the data.

Your model is trained. Your pilot is live. Your data looks AI-ready. But for most teams, the toughest part of building successful AI starts after deployment. In this talk, Shane Murray and Ethan Post share lessons from the development of Monte Carlo’s Troubleshooting Agent – an AI assistant that helps users diagnose and fix data issues in production. They’ll unpack what it really takes to build and operate trustworthy AI systems in the real world, including: The Illusion of Done – Why deployment is just the beginning, and what breaks in production; Lessons from the Field – A behind-the-scenes look at the architecture, integration, and user experience of Monte Carlo’s agent; Operationalizing Reliability – How to evaluate AI performance, build the right team, and close the loop between users and model. Whether you're scaling RAG pipelines or running LLMs in production, you’ll leave with a playbook for building data and AI systems you—and your users—can trust.

In today's data landscape, as organizations transition from managing data monolithically to treating it as a product, the spotlight intensifies on the reliability and trustworthiness of data.