Randy James

Live-service teams excel at detecting incidents and restoring service, but using each review to improve the next response remains difficult. Riot Games has extensive telemetry, incident records, triage practices, and root cause analysis, yet analysts must still connect evidence across systems.

The Riot Act is an automated summary of strategic insights, opportunities, and actions that are customized by teams. In this session, learn how AWS and Riot Games built a solution that unifies cost, usage, recommendations, performance, governance, and security into a data lake and prescriptive reporting engine.