Prithvi Sahoo

Cloud and generative AI technologies are reshaping how companies imagine and build personalized, omnichannel customer experiences. Join this session to learn how leading contact centers are using artificial intelligence (AI) to craft personalized and automated interactions and gain consistency across touch points.

The Amazon Connect team continues to innovate on behalf of customers to deliver superior experiences and business outcomes, with more than 65 features launched this year. Join this session to learn about the latest trends in contact centers and customer experience, dive deep into some of the most innovative Amazon Connect features, and hear directly from Adobe and Saks Fifth Avenue about how...