Pasquale DeMaio

Amazon Connect transforms routine interactions into memorable moments by seamlessly embedding AI across every customer touchpoint - built from the ground up as a unified solution that's been cloud and AI-native since day one.

Discover how organizations are transforming their businesses by truly making AI part of the team. Learn three key ways companies are putting AI to work today: revolutionizing business processes, reinventing the way individuals work and teams collaborate, and transforming customer experiences.

Generative AI promises to revolutionize customer interactions, ushering in a new era of automation, cost efficiencies, and responsiveness. However, realizing this transformative potential requires a holistic approach that harmonizes people, processes, and technology.

The Amazon Connect team continues to innovate on behalf of customers to deliver superior experiences and business outcomes, with more than 65 features launched this year. Join this session to learn about the latest trends in contact centers and customer experience, dive deep into some of the most innovative Amazon Connect features, and hear directly from Adobe and Saks Fifth Avenue about how...

Businesses must continuously innovate and adopt new processes to stay ahead of customer expectations. In this session, learn how Amazon Connect, an easy-to-use cloud-based contact center, can help you increase customer satisfaction by delivering an ongoing, scalable customer experience (CX) through continuous innovation.

Amazon Connect is an easy-to-use cloud-based contact center that makes it easy for businesses to deliver better customer service at lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power over a billion customer interactions every year.

In this session, hear about recently launched web and mobile chat for Amazon Connect. Learn how Intuit is deploying voice and chat at scale with Amazon Connect to improve customer engagement and how it implemented the solution across its global contact centers, what it learned along the way, and next steps in its contact center evolution.