Matt de Neef

Getting agentic AI from prototype to production in your customer experience application is slow, and the gap is widening. In this chalk talk we give you two levers to close it on Amazon Connect Customer.

In this chalk talk, discover how Amazon Connect Chat can enhance customer self-service, reduce average handle time, and lower overall contact costs. AWS experts guide you through creating a proactive website chat experience and triggering chat assistance and bots at the right time to drive higher conversion rates.

In this session, discover how to leverage conversational analytics, generative AI, and customer data to deliver tailored experiences across channels. Learn how to transform fragmented customer data into actionable insights that boost customer satisfaction and contact center productivity.