Bamba Diouf

Amazon Connect transforms routine interactions into memorable moments by seamlessly embedding AI across every customer touchpoint - built from the ground up as a unified solution that's been cloud and AI-native since day one.

Attend this builders’ session to learn how to use video capabilities from Amazon Connect, integrated with generative AI for computer vision to implement an intelligent customer service response management solution.

Harness the power of contact routing to reduce customer effort regardless of the channel you interact with them on. Exceed your business objectives by connecting your customers with the right agent at the right time.

Contact centers are exploring generative AI as a way to personalize customer interactions, uncover actionable insights, and increase agent effectiveness. While early models are producing impressive results, sometimes answers may contain unintended bias or be factually incorrect.

Amazon Connect allows customers to build highly available and resilient contact-center solutions at a massive scale. Superior contact centers require a great deal of integration with external systems to achieve a personalized and dynamic customer experience.

Amazon Connect lets you customize your agent desktop by providing the Streams API. Customers can build fully customized agent-desktop applications or integrate with a CRM system, delivering value by streamlining agent activities and increased responsiveness to customers.