Vanessa Huerta Granda

When something breaks, our first instinct is to focus on the thing that failed. But in complex systems, the failure is usually the result of many things going right, changing, and interacting in ways we didn't anticipate.

As engineers, we’re used to managing failure, but long-running outages hit differently. They stretch teams, systems, and assumptions about how incidents “should” play out.

Incidents and outages are expensive, they impact engineering productivity, business goals, and your company’s reputation. In this talk I will describe how we can apply resilience throughout the incident lifecycle in order to turn incidents into opportunities.

Incidents and outages are expensive, they impact engineering productivity, business goals, and your company’s reputation. In this talk I will describe how we can apply resilience throughout the incident lifecycle in order to turn incidents into opportunities.

The hardest part of technology is rarely the tech itself. Systems are designed, used, and operated by people. People make mistakes, but they are also critical to keeping systems safe and reliable.