Ulli Hinze

Multi-tenant ISVs need per-tenant observability that traditional dashboards can't deliver — aggregated metrics hide the tenant causing the problem, and shared traces don't tell you whose agent misbehaved. In this session, build a per-tenant observability stack for agents.

SaaS providers struggle with observability at scale, balancing costs, combining cross-tenant and single-tenant data, and surfacing actionable insights. In this code talk, learn how to build next-generation observability for your SaaS platform using semantic search, agent-led search, and other AI-powered techniques.