Tipu Qureshi

Discover how AWS is using Generative AI to transform customer support from reactive to proactive. We'll show how large language models and AI agents are improving customer satisfaction and efficiency.

Exceptional customer support can be a key differentiator and driver of growth. This session explores proven strategies for building and scaling a high-performing customer support organization from the ground up.

As you operate production workloads, what happens if something goes wrong in the middle of the night? In this chalk talk, learn how operational excellence empowers your team to focus more time on innovation that benefits your customers and less time on routine maintenance.

Organizations deploy workloads on the cloud with increased velocity and reliability. But what about managing and improving the workloads after they are in production?

Join this session to learn how to automate insights intelligently using AWS management, DevOps, and machine learning tools. Operational insights across security, fault tolerance, and performance can be revealed by Amazon Inspector, AWS Config, Service Quotas, AWS Health, AWS Well-Architected Tool, and AWS Trusted Advisor.

You can surface insights into best practices, security, fault tolerance, and performance using Amazon Inspector, AWS Config, Service Quotas, AWS Health, and AWS Trusted Advisor. Join this session to learn how to automate these insights intelligently using AWS DevOps and machine learning tools.

You can securely scale your VoIP with Amazon Chime Voice Connector and Ribbon’s Session Border Controller (SBC) on AWS Quick Starts. Together, they provide enterprise customers with a less expensive, simpler-to-manage, on-demand SIP trunking solution for connecting on-premises private branch exchanges (PBXs) to the public switched telephone network (PSTN).