Thad Dungan

The automotive customer experience is trending toward deeply engaging shoppers and vehicle owners with the brand, vehicle, or service offerings and improving customer trust, sales and lifecycle transparency, and convenience. Customer engagement seeks to personalize the relationship with the end customer, encouraging a lifetime of value from mobile to retail, post-sale, and service.

Autonomous, Connected, Electric, and Shared (ACES) technologies are converging to drive digital transformation across the automotive industry. In this session, executives from Toyota Connected and AWS discuss how automotive companies are leveraging the AWS Cloud to innovate across the enterprise and create differentiated products, services, and brand experiences for their customers, as well as...