Data Conference Databasea Query.Farm index
Speakers

Steve Earl

Employers on the program

  1. 2022Amazon Web Services1 talk
Events2
Conferences1
Talks2
Years active2022–2023

Appearances by year

201920202021202220232024202520262027
  • AWS re:Invent

Talks

DateEventConferenceRoleTitleLinks
Nov 27, 2023AWS re:Invent 2023AWS re:InventworkshopUse LLMs to analyze data and provide guidance to contact center agents
In this workshop, learn how to create large language models (LLMs) to analyze Amazon Connect Contact Lens data, then use it with step-by-step guides to…Show less

In this workshop, learn how to create large language models (LLMs) to analyze Amazon Connect Contact Lens data, then use it with step-by-step guides to transform your agents into superstars by helping them emulate the best practices of the top performers on your team.

Nov 28, 2022AWS re:Invent 2022AWS re:InventworkshopRoute contacts based on emotion models with Amazon Connect and AI/ML
as AWS
Contact center agents can struggle to identify and respond appropriately to different types of critical customer asks and situations. For example, someone…Show less

Contact center agents can struggle to identify and respond appropriately to different types of critical customer asks and situations. For example, someone contacting an airline about travel to visit a sick relative is going to be in a heightened emotional state.

Slides

Frequent co-speakers

SpeakerShared eventsShared talksLast together
Jeremy Puent222023
Aaron Khoo2—2023
Aaron Sempf2—2023
Aaron Sengstacken2—2023
Abbas Mooraj2—2023
Abhay Saxena2—2023
Abhinav Jawadekar2—2023
Abhisheikh Lahoti2—2023
Abhishek Srivastav2—2023
Adam Hesch2—2023
Adam Hill2—2023
Adam Keller2—2023
Adam Levin2—2023
Adam Palmer2—2023
Adam Seligman2—2023

Speakers with the same name are merged into one entry, so this page may combine more than one person. Affiliations are shown as each conference listed them.