Sreedhar Gade

You screen the prompt on the way in and the answer on the way out. In between, tool results carry external content straight into the model's context and tool arguments carry the model's decisions out to your systems, without inspection.

When your company builds AI software for 70,000 customers, the quality of your own internal data infrastructure is not a technical detail — it is a competitive differentiator. Freshworks standardized its data and AI strategy on a Databricks-powered lakehouse. Built on Delta Lake with Unity Catalog governance, data is ingested from dozens of operational and third-party sources into bronze, silver, and gold layers — enabling high-quality, discoverable datasets with fine-grained access control and full auditability. On this foundation, Freshworks trains and operates its Freddy AI agents, copilots, and insights engine, achieving 2–5x faster processing while replacing legacy Hadoop systems. In this session, Sreedhar Gade and Prem Kumar Patturaj reveal the architectural decisions that made it possible to democratize AI across the enterprise while maintaining the governance standards that regulated enterprise customers require. For CTOs and CDOs who need AI infrastructure to support both internal operations and external product commitments, this session delivers the blueprint.

Learn how SAS and Freshworks built real-time data infrastructure that satisfies critical scaling requirements – from “big game” traffic spikes to hypergrowth demands.

Join this session to discover how vector search can revolutionize your business's search capabilities compared to traditional keyword search. Vector search plays a critical role in enhancing generative AI applications and solutions by enabling more accurate and context-aware search results.

Generative AI is transforming the world around us at a rapid pace, but with its immense potential comes great responsibility to maintain trust and safety. In this session, learn how you can develop and adopt AI solutions that are free from unintended harm or deception.