Sonali Sahu

Public sector organizations serve diverse populations with strict boundaries: students and administrators, citizens and case workers, patients and providers. They need AI that works across these groups without compromising data isolation, compliance, or governance.

Learn how Amazon Quick Suite agentic AI capabilities increase customer engagement and application value by 50%. Hear from a customer speaker who leverages ISV application integrated with conversational AI, agentic AI capabilities while maintaining multi-tenant security and performance.

Intelligent document processing (IDP) is a transformative technology in public sector operations, aiming to streamline document-centric processes using advanced AI tools.

Medical documents come in various layouts and formats that can include dense text followed by tables or form elements, which makes it hard to use traditional optical character recognition software. Documents within the healthcare and life sciences industry also contain a plethora of PII and PHI that needs specialized processing.

Answering customer questions is essential to the customer support experience. Powered by machine learning, Amazon Kendra is an enterprise search service that can add QnA capabilities to your virtual agents or boost call center agent productivity with live call agent assistance.