Sagar Khasnis

In this session, learn how Contact Lens for Amazon Connect enables your contact center supervisors to understand the sentiment of customer conversations, identify call drivers, evaluate compliance with company guidelines, and analyze trends. This can help supervisors train agents, replicate successful interactions, and identify crucial company and product feedback.

In this hands-on session, we provide a deep dive on how to set up Procurement System Integration, a new feature that enables you to integrate AWS Marketplace with procurement systems that are supported by cXML, such as Coupa. Please bring your laptop.