Rosmar Torres
Employers on the program
- 2024Amazon Web Services1 talk
Events1
Conferences1
Talks1
Years active2024
Appearances by year
- AWS re:Invent
Talks
| Date | Event | Conference | Role | Title | Links |
|---|---|---|---|---|---|
| Dec 2, 2024 | AWS re:Invent 2024 | AWS re:Invent | breakout | Generative AI: Transforming LATAM Airlines' call center CX from POC to MVP as Amazon LATAM Airlines transformed their call center using generative AI via Amazon Bedrock, moving from reactive to proactive customer service. This session explores…Show lessLATAM Airlines transformed their call center using generative AI via Amazon Bedrock, moving from reactive to proactive customer service. This session explores their journey from proof of concept to MVP, highlighting improved intent categorization for automated handling or agent escalation. | Video |
Frequent co-speakers
| Speaker | Shared events | Shared talks | Last together |
|---|---|---|---|
| Felipe Chirinos | 1 | 1 | 2024 |
| José Mauricio Ramos Salas | 1 | 1 | 2024 |
Speakers with the same name are merged into one entry, so this page may combine more than one person. Affiliations are shown as each conference listed them.