Ramprasad Srirama

In this session, learn how to design intelligent outreach campaigns in Amazon Connect that transform customer engagement. Through real-world examples, discover how to create event-triggered, personalized customer interactions using AI.

Join us to explore cutting-edge AI implementations in Amazon Connect that reduce costs while enhancing customer satisfaction. Learn to design effective AI interactions that improve self-service completion rates and reduce agent call times, all while maintaining natural conversations and personalized experiences.

This chalk talk guides you through best practices for content management, ensuring your contact center knowledge bases are optimized for seamless integration with Amazon Q in Connect. Learn how to prepare your content effectively so you can improve the effectiveness of your customer service generative AI assistant.

The adoption of mobile shopping applications, digital payments, contactless deliveries, and other customer experience innovations has been a huge win for customers by improving convenience. It has also made it critically important for organizations to get omnichannel right.

Contact centers can be the target of fraudulent activity. In this chalk talk, learn how to detect fraud or authenticate customers using voice biometrics in Amazon Connect.