Priyank Goyal

Join this chalk talk to learn how to move your applications to production in alignment with best practices for optimizing your Retrieval Augmented Generation (RAG) application.

Adding intelligence to your call center can help you personalize every customer interaction, help you better understand your customer, and improve overall customer satisfaction. In this session, Zillow and Genesys share how they implemented AWS Contact Center Intelligence (CCI) solutions to provide self-service automation, real-time call analytics to assist agents, and post-call analytics.