Prashant Anand
Employers on the program
- 2023–2024Mercari2 talks
Events2
Conferences1
Talks2
Years active2023–2024
Appearances by year
- PyCon (national Python conferences)
Talks
| Date | Event | Conference | Role | Title | Links |
|---|---|---|---|---|---|
| Sep 27, 2024 | PyCon JP 2024 | PyCon (national Python conferences) | talk | AI-powered Automatic Replies in Customer Support: Precision-Focused Approach at Mercari as Mercari Have you ever had a frustrating experience with a customer support chatbot? Issues like misunderstandings, irrelevant responses, and endless loops without…Show lessHave you ever had a frustrating experience with a customer support chatbot? Issues like misunderstandings, irrelevant responses, and endless loops without reaching a human agent are common. So why do we use AI for sending automatic replies to customer inquiries at Mercari? Does it benefit... | |
| Oct 26, 2023 | PyCon APAC 2023 | PyCon (national Python conferences) | talk | AI for Efficient Routing of Customer Inquiries at Mercari as Mercari One of the most significant challenges in efficiently handling customer inquiries is routing inquiries to the appropriate customer support agent with the right…Show lessOne of the most significant challenges in efficiently handling customer inquiries is routing inquiries to the appropriate customer support agent with the right skills and knowledge to provide prompt and accurate responses. This talk will explore how we use AI for skill-based routing of customer... |
Frequent co-speakers
| Speaker | Shared events | Shared talks | Last together |
|---|---|---|---|
| Higuchi Kokoro | 2 | — | 2024 |
| Hiroshi Sano | 2 | — | 2024 |
| Neeraj Pandey | 2 | — | 2024 |
| nikkie | 2 | — | 2024 |
| Rei Suyama | 2 | — | 2024 |
| Ryuji Tsutsui | 2 | — | 2024 |
| Shota Kokado | 2 | — | 2024 |
| Takanori Suzuki | 2 | — | 2024 |
| Takayuki Shimizukawa | 2 | — | 2024 |
| Tetsuo Koyama | 2 | — | 2024 |
Speakers with the same name are merged into one entry, so this page may combine more than one person. Affiliations are shown as each conference listed them.