Penina Kessler
Employers on the program
- 2021The New York Times1 talk
Events1
Conferences1
Talks1
Years active2021
Appearances by year
- AWS re:Invent
Talks
| Date | Event | Conference | Role | Title | Links |
|---|---|---|---|---|---|
| Nov 29, 2021 | AWS re:Invent 2021 | AWS re:Invent | breakout | Improving CX with omnichannel contact center interactions as The New York Times While customers expect natural and seamless conversations with their customer service team, delivering cohesive experiences can be challenging. In this session,…Show lessWhile customers expect natural and seamless conversations with their customer service team, delivering cohesive experiences can be challenging. In this session, learn how Amazon Connect, an easy-to-use omnichannel cloud contact center, uses machine learning, automation, and inbound and outbound communication channels across voice and chat to improve business outcomes. | SlidesVideo |
Frequent co-speakers
| Speaker | Shared events | Shared talks | Last together |
|---|---|---|---|
| Jen Walsh Fisher | 1 | 1 | 2021 |
| Michael Wallace | 1 | 1 | 2021 |
Speakers with the same name are merged into one entry, so this page may combine more than one person. Affiliations are shown as each conference listed them.