Ola Hungerford

Agents increasingly draw on specialized human knowledge at inference time, and the infrastructure delivering it is converging around Skills, MCP, and very often a mix of the two. That makes these standards a decision point: provenance either travels with the knowledge or its absence becomes the...

Tool descriptions tell an agent what a tool can do, but not how to orchestrate those capabilities toward a goal, or supplement them with specialized knowledge. Agent skills have become a popular and accessible way to close that gap, and many organizations now ship skills alongside their servers....

Natural language is becoming a universal interface. Connecting that interface to enterprise systems requires more than protocols. It requires active, thoughtful, and sustained work. This talk shares Nordstrom's journey enabling MCP and AI agents across the organization: building secure MCP server...