Mohammad Shalchi

At Haleon, we've leveraged Databricks APIs and serverless compute to develop customer-facing applications for our business. This innovative solution enables us to efficiently deliver SAP invoice and order management data through front-end applications developed and served via our API Gateway. The Databricks lakehouse architecture has been instrumental in eliminating the friction associated with directly accessing SAP data from operational systems, while enhancing our performance capabilities. Our system acheived response times of less than 3 seconds from API call, with ongoing efforts to optimise this performance. This architecture not only streamlines our data and application ecosystem but also paves the way for integrating GenAI capabilities with robust governance measures for our future infrastructure. The implementation of this solution has yielded significant benefits, including a 15% reduction in customer service costs and a 28% increase in productivity for our customer support team.