Milos Cosic

Last year, Barclays chose Amazon Connect to compete with popular startups providing innovative customer experiences in a rapidly evolving digital bank landscape. Barclays needed to move quickly, but its legacy on-premises contact center infrastructure and complex integrations required significant investment to maintain, limiting its ability to innovate.

Providing end-to-end reporting of your contact-center data often requires processing and querying a collection of data sources with different record structures. In this builders session, you learn how to leverage Amazon Connect with other AWS services to create a unified data repository.