Mike Gomez

As more travel and hospitality businesses migrate to the cloud, there’s an opportunity to integrate global datasets to offer travelers and guests a seamless, connected experience across the businesses they interact with on a single journey. Learn how your organization can interact with trusted third-party entities while protecting customer data and adhering to privacy regulations by...

In this chalk talk, learn to create a 360-degree view of travelers and guests by leveraging customer data management tools (MDMs) for known customers and customer data platform tools (CDPs) for anonymous customers. Discover how to derive customer insights and use them to provide personalized offers and interactions in the digital channels and contact centers.