Michael Cowgill

Stripe provides an integrated suite of financial and payments products that serve retailers, subscription-based services, and software platforms in 46 countries. To power their infrastructure and critical services, Stripe uses thousands of Amazon EC2 instances and other AWS services.

Announced at re:Invent, Contact Lens for Amazon Connect is a set of machine learning contact center analytics capabilities integrated into Amazon Connect. Learn how contact center supervisors can better understand the sentiment, trends, and compliance risks of customer conversations to effectively train agents, replicate successful interactions, and identify crucial company and product feedback.