Marc Rudkowski
Employers on the program
- 2019–2025Amazon Web Services4 talks
Appearances by year
- AWS re:Invent
Talks
| Date | Event | Conference | Role | Title | Links |
|---|---|---|---|---|---|
| Dec 1, 2025 | AWS re:Invent 2025 | AWS re:Invent | lightning talk | Enhance Contact Center AI With Salesforce and AWS (sponsored by Salesforce) as Amazon Web Services Empower your service reps with a unified, AI-powered workspace and seamless voice and digital interactions with Salesforce Contact Center and Amazon Connect.…Show lessEmpower your service reps with a unified, AI-powered workspace and seamless voice and digital interactions with Salesforce Contact Center and Amazon Connect. This presentation is brought to you by Salesforce, an AWS Partner. | Video |
| Dec 2, 2024 | AWS re:Invent 2024 | AWS re:Invent | breakout | How Pearson elevates CX with Amazon Connect & Salesforce Service Cloud as Amazon Web Services Are you tired of disjointed agent and customer experiences due to siloed CRM and contact center applications? | Video |
| Nov 30, 2020 | AWS re:Invent 2020 | AWS re:Invent | breakout | Pushing contact center boundaries with Salesforce and AWS as AWS Customer service organizations have invested heavily in new digital channels, such as chat, social media, and self-service, to meet the needs of today’s…Show lessCustomer service organizations have invested heavily in new digital channels, such as chat, social media, and self-service, to meet the needs of today’s consumers. However, the most established channel—voice—is undergoing a tremendous amount of innovation. | SlidesVideo |
| Dec 2, 2019 | AWS re:Invent 2019 | AWS re:Invent | chalk talk | Supercharge your CRM with AI-enabled Amazon Connect as AWS Professional Services In this chalk talk, learn how John Hancock and other Amazon Connect customers enable their contact-center and customer-relationship management (CRM) experiences…Show lessIn this chalk talk, learn how John Hancock and other Amazon Connect customers enable their contact-center and customer-relationship management (CRM) experiences with AI-powered capabilities such as call transcription, speech analytics, and fraud detection. We explore how it’s possible to quickly integrate Amazon Connect and CRM systems, leveraging serverless access of your CRM data and adding... | Slides |
Frequent co-speakers
| Speaker | Shared events | Shared talks | Last together |
|---|---|---|---|
| Alex DeBrie | 4 | — | 2025 |
| Ali Saidi | 4 | — | 2025 |
| Andrew Baird | 4 | — | 2025 |
| Ashish Palekar | 4 | — | 2025 |
| Brian Beach | 4 | — | 2025 |
| Carl Meadows | 4 | — | 2025 |
| Chad Schmutzer | 4 | — | 2025 |
| Colm MacCárthaigh | 4 | — | 2025 |
| Damon LaCaille | 4 | — | 2025 |
| David Yanacek | 4 | — | 2025 |
| Dirk Fröhner | 4 | — | 2025 |
| Eric Johnson | 4 | — | 2025 |
| Everett Dolgner | 4 | — | 2025 |
| Harshida Patel | 4 | — | 2025 |
| Ikenna Izugbokwe | 4 | — | 2025 |
Speakers with the same name are merged into one entry, so this page may combine more than one person. Affiliations are shown as each conference listed them.