Manu Raj

PagerDuty, in collaboration with Snowflake Professional Services, has transformed how its leadership, sales and field teams access information and make decisions, thanks to the implementation of Snowflake Cortex AI services. The solution leverages Cortex Agents, Cortex Analyst and Cortex Search to gather data from multiple sources on the customer's next best action, contact information and recommended next steps. This information is then concisely summarized and presented in a unified, actionable format. PagerDuty estimates this initiative will result in multi-million-dollar savings while ensuring organizational consistency in customer interactions throughout the customer lifecycle.