Ketan Patel

Modern airlines need more than dashboards. They need intelligence at speed. Etihad Airways is transforming its analytics landscape by moving from traditional BI platforms to Databricks AI/BI, redefining how data is accessed, understood and acted upon across the enterprise. This session tells the story behind that shift, beginning with a bold pilot in Catering that demonstrated the power of generative, natural-language insights and sparked immediate executive engagement from day one. We’ll explore Etihad’s journey from complex, siloed reporting to an AI-first, self-service experience powered by Databricks Genie, turning data into an always-on business co-pilot. Attendees will learn how this transformation accelerated speed-to-insight, reduced technical debt, and scaled rapidly across diverse business units. We’ll conclude with a demo of our current Genie implementation and a forward look at Etihad’s evolving roadmap in the Databricks ecosystem, offering practical lessons for anyone.

You can use an expanding set of services to automate many common management tasks in your AWS environment: patching, configuration updates, software stack deployments, and more. In this session, we explore how you can use AWS management tools for automation, including through the use of self-service runbooks.