Jonathan Sunberg

In an industry where network reliability and customer experience are sacred, telecommunications leaders need accurate, real-time insights fast. Yet business and data teams have long existed in silos, keeping these crucial insights out of reach for those who need it in-the-moment the most. But now, operators are able to break down these silos with AI-powered conversational business intelligence, made possible by solutions like AI/BI Genie. In this session, discover how Genie is empowering business users across telecommunications to get the answers and insights they need from their data in natural language, allowing them to ask complex questions and receive instant, governed insights. Learn how experts at leading operators including Frontier, GCI, and DIRECTV conversational intelligence are using Genie to eliminate traditional data bottlenecks and identify new strategies to move their business forward. Attendees will walk away with a blueprint for scaling AI-driven conversational BI and get a firsthand look at how Genie is enabling real telecom organizations to do more with their data.

Join us this year at the Telecommunications Industry Forum. Industry leaders from around the globe will share how data and AI are allowing them to unlock key business outcomes like enhanced customer experience, true autonomous networks, and fraud prediction and prevention. Discover how Databricks is empowering operators to overcome legacy silos, accelerate innovation with Agentic AI, and turn massive data volumes into measurable growth and operational excellence.