Joe Beer

Electric and gas utility Portland General Electric (PGE) has reduced customer friction and reaped numerous operational improvements with AWS services. In this session, learn how PGE leveraged AWS technology and developed ML and analytic solutions to improve the operational efficiency for full-pole inspection, estimated restoration time calculation, and PV disaggregation.

Utilities have been running smart meters for over a decade now, and yet utilities have gained little benefit for themselves or their customers from the rich data flowing from them. The focus has remained on the data needed for billing, while the rest is ignored.

In this session, we start with a quick overview of Amazon Connect, then dive right in to standing up an Amazon Connect call center complete with IVR and ACD functionality using the AWS console. Then, you modify a simple call flow and build a simple Amazon Lex chatbot.