Jay Stricks

Booking.com is on a mission to remove friction from travel and now from data. In this session, discover how a robust Snowflake data platform is laying the foundations for scalable, trusted analytics across the business. Learn why enabling true self-service insights has become critical to unlocking faster decisions and operational efficiency. Hear how early pioneers in customer service are bringing this vision to life, going live with ThoughtSpot’s agentic analytics to empower frontline teams with AI-driven answers in the flow of work. See how this new analytics operating model is turning trusted data into better employee experiences and more seamless journeys for travelers.

Booking.com has confidently accelerated their AI vision with a solid and smart data governance foundation, built on Snowflake and Immuta. We will discuss Booking.com's AI goals, how agentic AI is reshaping the traveler experience, and the importance of scalable data governance in making it happen. We’ll also discuss how Booking.com’s data marketplace allows them to find, share and provision instant data access, allowing data owners to share data at scale to achieve a truly connected customer experience.