Hien Lam

We present AT&T AutoClassify, built jointly between AT&T's Chief Data Office (CDO) and Databricks professional services, a novel end-to-end system for automatic multi-head binary classifications from unlabeled text data. Our approach automates the challenge of creating labeled datasets and training multi-head binary classifiers with minimal human intervention. Starting only from a corpus of unlabeled text and a list of desired labels, AT&T AutoClassify leverages advanced natural language processing techniques to automatically mine relevant examples from raw text, fine-tune embedding models and train individual classifier heads for multiple true/false labels. This solution can reduce LLM classification costs by 1,000x, making it an efficient solution in operational costs. The end result is a highly optimized and low-cost model servable in Databricks capable of taking raw text and producing multiple binary classifications. An example use case using call transcripts will be examined.