Gulcin Batmaz

Every organization is building AI agents, but few have made it to production. You can't prove it works, you can't prove it's responsible, and compliance won't sign off.

Discover how to set up effective interactive voice response (IVR) experiences in Amazon Connect by combining structured and unstructured conversation designs. Through hands-on exercises, learn when to use structured pathways for specific outcomes versus unstructured approaches for handling ambiguous inquiries.

Attend this hands-on workshop to explore how combining Amazon Connect email capabilities with generative AI can improve customer experience and drive operational efficiency.

Amazon Connect provides highly accurate forecasting, capacity planning, agent scheduling, time-off management, and intraday management capabilities for handling tasks like overtime, voluntary time off, and reporting.