Gillian Armstrong

Attend this builders’ session to learn how to use video capabilities from Amazon Connect, integrated with generative AI for computer vision to implement an intelligent customer service response management solution.

Contact centers are exploring generative AI as a way to personalize customer interactions, uncover actionable insights, and increase agent effectiveness. While early models are producing impressive results, sometimes answers may contain unintended bias or be factually incorrect.

Amazon Chime uses advanced audio and video technologies, such as noise suppression, acoustic echo cancellation, and background blur, to deliver high-fidelity, robust, and engaging end user communication experiences. Join this chalk talk to learn from the Amazon Chime advanced technology team, who is responsible for researching and realizing state-of-the-art audio and video solutions using ML...

Brand safety is a major concern as advertising becomes more automated. Issues with ad adjacency arise, contracts with brands or celebrities run out, and user-generated content can be difficult to manage.