Emma Hartwell

How are today’s leading telecom operators transforming customer experience at scale with data and AI? Join us for an inspiring fireside chat with senior leaders from Optus, Plume and AT&T as they share their transformation stories — from the first steps to major milestones and the tangible business impact achieved with Databricks’ Data Intelligence Platform. You’ll hear firsthand how these forward-thinking CSP’s are driving measurable outcomes through unified data, machine learning and AI. Discover the high-impact use cases they’re prioritizing — like proactive care and hyper-personalization — and gain insight into their bold vision for the future of customer experience in telecom. Whether you're just beginning your AI journey or scaling to new heights, this session offers an authentic look at what’s working, what’s next and how data and AI are helping telecoms lead in a competitive landscape.