Donald Quindardo

Connecting a data center, a branch office, or another cloud to AWS has meant weeks of partner coordination, cross-connects, BGP configuration, and redundancy you design. AWS Interconnect - last mile and AWS Interconnect - multicloud move that work into the AWS Console and API, with resilient design built in.

Investigating outages is tough, but effectively explaining them to customers is an even bigger challenge. Root Cause Analysis (RCA) documents often represent the single opportunity to rebuild trust by demonstrating understanding, establishing ownership, and presenting a plan to address shortfalls.

Organizations with multicloud environments face networking challenges such as the overhead of maintaining different networking constructs per cloud and fragmented security policies creating blind spots.

Customers often tell us about their operational challenges at scale. AWS Support offers a mix of AI-driven tools and technology, people, and programs designed to optimize performance, lower costs, build resilient architectures, and innovate faster.