Clifton Wiser
Employers on the program
- 2019Amazon Web Services1 talk
Events1
Conferences1
Talks1
Years active2019
Appearances by year
- AWS re:Invent
Talks
| Date | Event | Conference | Role | Title | Links |
|---|---|---|---|---|---|
| Dec 2, 2019 | AWS re:Invent 2019 | AWS re:Invent | chalk talk | [REPEAT 2] Best practices for designing contact-center experiences as Amazon Web Services Legacy customer care engines are often comprised of functional silos, forcing customer experiences to reflect these boundaries. For example, many call flows…Show lessLegacy customer care engines are often comprised of functional silos, forcing customer experiences to reflect these boundaries. For example, many call flows start with a menu (IVR), then queue music (ACD), then an agent (PBX). | Slides |
Frequent co-speakers
| Speaker | Shared events | Shared talks | Last together |
|---|---|---|---|
| Jeremy Puent | 1 | 1 | 2019 |
Speakers with the same name are merged into one entry, so this page may combine more than one person. Affiliations are shown as each conference listed them.