Data Conference Databasea Query.Farm index
Speakers

Chris Lott

Employers on the program

  1. 2022Amazon Web Services1 talk
Events2
Conferences1
Talks2
Years active2022–2023

Appearances by year

201920202021202220232024202520262027
  • AWS re:Invent

Talks

DateEventConferenceRoleTitleLinks
Nov 27, 2023AWS re:Invent 2023AWS re:InventbreakoutPrincipal Financial enhances CX using call analytics and generative AI
With tens of thousands of calls a day, Principal Financial Group continually improves its customer experience. In this session, learn how Principal implemented…Show less

With tens of thousands of calls a day, Principal Financial Group continually improves its customer experience. In this session, learn how Principal implemented Amazon Transcribe Call Analytics with their Genesys contact center.

Video
Nov 28, 2022AWS re:Invent 2022AWS re:InventworkshopExtract AI-driven customer insights using Post-Call Analytics
as Amazon Web Services
Companies are transforming existing contact centers by adding AI/ML to deliver actionable insights and improve automation with existing telephony systems. Join…Show less

Companies are transforming existing contact centers by adding AI/ML to deliver actionable insights and improve automation with existing telephony systems. Join this workshop to learn how to use the AWS Contact Center Intelligence (CCI) Post-Call Analytics solution to derive AI-driven insights from virtually all customer conversations.

Slides

Frequent co-speakers

SpeakerShared eventsShared talksLast together
Aaron Khoo2—2023
Aaron Sempf2—2023
Aaron Sengstacken2—2023
Abbas Mooraj2—2023
Abhay Saxena2—2023
Abhinav Jawadekar2—2023
Abhisheikh Lahoti2—2023
Abhishek Srivastav2—2023
Adam Hesch2—2023
Adam Hill2—2023
Adam Keller2—2023
Adam Levin2—2023
Adam Palmer2—2023
Adam Seligman2—2023
Adam Selipsky2—2023

Speakers with the same name are merged into one entry, so this page may combine more than one person. Affiliations are shown as each conference listed them.