Brian Muehlenkamp
Employers on the program
- 2026Ticketmaster1 talk
The year around now
Talks in the past 12 months and announced talks ahead, one row per conference, January to December. Hover a mark for the talk.
Appearances by year
- Data + AI Summit
Talks
| Date | Event | Conference | Role | Title | Links |
|---|---|---|---|---|---|
| Jun 15, 2026 | Data + AI Summit 2026 | Data + AI Summit | speaker | Turning Data Requests Into Self-Service: Building an AI-Powered Analytics Product Users Love as Ticketmaster Ticketmaster's operations team was drowning in data requests. Every "how many fans showed up to buy tickets last week?" question cost engineering hours. We were…Show lessTicketmaster's operations team was drowning in data requests. Every "how many fans showed up to buy tickets last week?" question cost engineering hours. We were spending over 8 weeks/year being human query engines. We needed to give users the power to answer their own questions. We built OMT Wizard: a conversational analytics tool that lets non-technical users ask questions in plain English and get instant answers. Powered by Databricks Genie, it launched to 500+ users and achieved high stickiness. The users who try it keep coming back. This session shares product lessons from building AI-powered internal tools — how we identified the right problem to solve, designed for trust and transparency, trained the AI on business logic, measured real adoption and turned skeptics into champions. You'll learn what worked — suggested questions, showing your work — what didn't — hiding complexity — and how to build AI products that solve real problems instead of looking for problems to solve. |
Frequent co-speakers
No one else spoke at two or more of the same events.
Speakers with the same name are merged into one entry, so this page may combine more than one person. Affiliations are shown as each conference listed them.