Ayesha Borker

Learn how to streamline Amazon Connect management through natural language AI commands. This hands-on workshop demonstrates how to implement a Model Context Protocol (MCP) server that converts simple spoken or written instructions into Amazon Connect API actions.

This chalk talk explores strategies to simplify customer interactions across channels to enhance customer loyalty, leveraging Amazon Connect. Discover how to predict customer intent and design effective customer engagement strategies for preferred channels and solve customer issues before they arise.

Learn how to spin up a scalable, secured, and cost-effective contact center quickly to improve overall customer experience using AWS offerings like Amazon Connect and AWS machine learning services. This interactive chalk talk demonstrates current practices for deploying contact center solutions in minutes using AWS serverless architecture.

AWS powers real-time communications for hundreds of organizations. In this chalk talk, discover how telecom operators across the globe can implement a proven reference architecture for real-time communication capabilities that sets up Amazon Connect as a fully managed service.

Best Western, a hotels and resorts brand with 4,500+ locations worldwide, migrated its contact center to Amazon Connect in just one month amidst COVID-19. Learn how it streamlined customer experiences and routing logic by adopting an Amazon Connect contact flow design.