Arnab Chakraborty

Dispute resolution calls require agents to navigate multiple systems simultaneously, frustrating customers and driving up costs. In this session, integrate Amazon Connect with Amazon Bedrock to build an AI-assisted dispute workflow.

Introducing the First-Ever Telecom Industry Forum at DAIS 2025 For the first time ever, Data + AI Summit (DAIS) will feature a dedicated Telecom Industry Forum — your exclusive opportunity to connect with telecom peers, exchange ideas, and hear directly from visionary leaders who are redefining the future of communications with data and AI. This forum will showcase how telecom operators are using the Databricks Data Intelligence Platform to deliver measurable results — from optimizing operations and enhancing customer experience to enabling new revenue models — all while maintaining the interoperability and agility needed to thrive in an evolving landscape. Join us on Tuesday, June 10 at 4:00 PM for a compelling lineup of speakers: - Matt Dugan, VP, Data Platforms, AT&T, will share how AT&T is reducing operational costs and improving productivity with a data-first strategy that continues to evolve. - Jesse Ross, VP, Information Technology, Frontier Communications, will discuss how Frontier is unlocking new revenue and enhancing CX through a modern, AI-powered data platform. - Dayle Stevens and Arnab Chakraborty will present the bold AI transformation journey of Telstra and…