Annie Weinberger

Delighting customers has never been more foundational to an organization’s success. AWS Business Applications provides over a dozen flexible, intelligent, and easy-to-use services that can help drive success, including solutions for contact centers, communication and collaboration, remote work, and no-code applications.

As one of Australia’s largest integrated energy companies serving over 4 million customers, Origin is focused on providing customers with affordable, reliable, and sustainable energy as well as outstanding customer experience. Hear how Amazon Connect powers Origin’s customer experience transformation, which has increased call quality scores, improved customer satisfaction, and increased agent...