Amit Kumar Jha

The insurance industry is at the crossroads of digital transformation, facing challenges from market competition and customer expectations. While conventional ML applications have historically provided capabilities in this domain, the emergence of Agentic AI frameworks presents a revolutionary opportunity to build truly autonomous insurance applications. We will address issues related to data governance and quality while discussing how to monitor/evaluate fine-tune models. We'll demonstrate the application of the agentic framework in the insurance context and how these autonomous agents can work collaboratively to handle complex insurance workflows — from submission intake and risk evaluation to expedited quote generation. This session demonstrates how to architect intelligent insurance solutions using Databricks Mosaic AI agentic core components including Unity Catalog, Playground, model evaluation/guardrails, privacy filters, AI functions and AI/BI Genie.