Addy Clement
Employers on the program
- 2026118 118 Money1 talk
The year around now
Talks in the past 12 months and announced talks ahead, one row per conference, January to December. Hover a mark for the talk.
Appearances by year
- Big Data LDN
Talks
| Date | Event | Conference | Role | Title | Links |
|---|---|---|---|---|---|
| Sep 23, 2026 | Big Data LDN 2026 | Big Data LDN | speaker | Mining the Signal: Extracting True Intent with GenAI as 118 118 Money The Hidden Signal in Your Transcripts Your contact centre generates thousands of conversations daily, but traditional intent tools often miss the real story…Show lessThe Hidden Signal in Your Transcripts Your contact centre generates thousands of conversations daily, but traditional intent tools often miss the real story hidden in raw transcripts - the hesitations, context, and mid-call pivots. Transforming Intent Detection at Scale In this session, we explore how a modern data architecture fundamentally changes how we understand customers. We will walk through a real-world pipeline combining: Amazon Connect & Contact Lens: Capturing the raw interaction. Amazon S3 & Snowflake: Storing and seamlessly loading transcripts. Foundation Models: Using Snowflake Cortex and AWS Bedrock to power advanced LLM classification. Join us to see how generative AI moves beyond rigid keyword matching to read nuance, detect frustration, and surface the unarticulated needs of your customers. |
Frequent co-speakers
No one else spoke at two or more of the same events.
Speakers with the same name are merged into one entry, so this page may combine more than one person. Affiliations are shown as each conference listed them.